In a global and fast-paced environment, companies require, among different things, to be able to run their operations with a high level of excellence and improve their business processes to take their performance to the next level. This requires you to be able to look at the process that you perform from beginning to end, to produce your products and services, and be able to find ways to eliminate, simplify, standardize, and automate the work to take “waste” out of the process; thereby, reducing cost, improving the customer experience, and your competitive advantage. This is what process redesign is all about and is a critical capability at the heart of Business Process Management, Lean Six Sigma, and any other business discipline you apply to transform your business to continuously improve performance.
This Operational Excellence training course introduces you to Lean Six Sigma and Business Process Management principles to redesign business processes (i.e., transactional, office, non-manufacturing operations) using basic flowcharting techniques, and performance metrics to achieve significant quantifiable results.
It is a very practical, dynamic, and interactive course that will enhance your process mapping and analysis knowledge and skills to improve your operations and contribute to any continuous improvement, operational excellence, and/or business transformation initiative.
Through constant individual and group activities based on real scenarios and applications, you will engage in an active learning process to acquire the knowledge and skills covered in this course.
You will learn world-class methodologies, and tools from Lean Six Sigma and Business Process Management that are sought-after skills across businesses and industries globally. You will learn key Lean principles and basic tools to develop your process improvement skills, which will enable you to eliminate waste, simplify, and standardize business processes with sustainable results.
Individual contributors, and team leaders responsible to lead or participate in continuous improvement, operational excellence, and /or business transformation initiatives, need to deliver consistent results in their operations or improve processes to achieve strategic objectives.
The purpose of this course is to introduce an organizing structure for the business that leads to better products, and services for customers.
Module 1: Define the process, scope, and Voice of the Customer
✓ Define what is a Process
✓ Know the steps to create a SIPOC diagram
✓ Know methods to capture VOC and translate them into critical-to-quality requirements using the CTQ tree method
Module 2: Understand current state performance
✓ know how to create a process flowchart with and without swimlanes, using basic notation at the level of detail that meets the objective
✓ Know how to calculate process efficiency metrics such as wait time and lead time
✓ Know how to calculate process effectiveness metrics (quality metrics) such as Rolled Throughput Yield
✓ know how to create a measurement plan
✓ Know what graphs to use for qualitative data (i.e.. Pareto Chart, Pie Chart) and quantitative data (i.e.. Histogram)
✓ Know how to apply descriptive stats such as mean, median, and standard deviation to summarize data
Module 3: Analyze and redesign process through Lean Thinking
✓ Understand Lean concepts such as Muda, Muri, and Mura
✓ Know how to identify the 8 forms of waste in the process
✓ Explain what standards and standardized work means
To obtain the team discount below, book your team in one go, and ensure you input each team members individual respective email address, Our system will automatically calculate the correct discount level.
Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked.
Early Bird Discount
We can not combine Early Bird discounts with Team discounts, the system will give you the best discount option either Early Bird or Team, which ever is highest at the time.
All discounts must require payment at time of registration and before the cut-off date in order to receive the discount.