Business Process Redesign applying Lean Principles

A key business process management and continuous improvement capability to improve business performance and drive business transformation.

Jose G. Saenz, Business Process Management and Continuous Improvement Practitioner

Instructor Details

Register before May 26, 2023 and save 40%

$960$160040% Off

REGISTER BY
MAY 26
& SAVE 40% Book Now IN-COMPANY TRAINING
SKILLS YOU WILL GAIN
  • Lean Management
  • Operational Excellene
  • Business Process Management
  • Lean Thinking
  • Performance Metrics
  • Business Process Mapping
  • Business Process Analysis
  • Process Redesign
  • Kaizen

Course Introduction

WHAT YOU WILL LEARN

  • Define the scope of a business process using the SIPOC model effectively
  • Apply proven methods to capture VOC and translate them into critical-to-quality requirements using the CTQ tree tool
  • Create robust process flowcharts using basic notation to analyze current state and design future state processes.
  • Gain expertise in the use of process efficiency (e.g., Lead Time) and effectiveness metrics (e.g., Rolled Throughput Yield)
  • Develop competencies in the use of charts for qualitative data (i.e., Pareto Chart, Pie Chart) and quantitative data (i.e., Histogram) in conjunction with descriptive statistics to summarize process performance data
  • Leverage key Lean concepts such as the 8 forms of waste to streamline business processes
  • Get deeper insights on the importance of standards and standardized work

INTRODUCTION

In a global and fast-paced environment, companies require, among different things, to be able to run their operations with a high level of excellence and improve their business processes to take their performance to the next level. This requires you to be able to look at the process that you perform from beginning to end, to produce your products and services, and be able to find ways to eliminate, simplify, standardize, and automate the work to take “waste” out of the process; thereby, reducing cost, improving the customer experience, and your competitive advantage. This is what process redesign is all about and is a critical capability at the heart of Business Process Management, Lean Six Sigma, and any other business discipline you apply to transform your business to continuously improve performance.

This Operational Excellence training course introduces you to Lean Six Sigma and Business Process Management principles to redesign business processes (i.e., transactional, office, non-manufacturing operations) using basic flowcharting techniques, and performance metrics to achieve significant quantifiable results.

It is a very practical, dynamic, and interactive course that will enhance your process mapping and analysis knowledge and skills to improve your operations and contribute to any continuous improvement, operational excellence, and/or business transformation initiative. 

WHY IS THIS COURSE UNIQUE

Through constant individual and group activities based on real scenarios and applications, you will engage in an active learning process to acquire the knowledge and skills covered in this course.

WHAT MAKES THIS COURSE SPECIAL

You will learn world-class methodologies, and tools from Lean Six Sigma and Business Process Management that are sought-after skills across businesses and industries globally. You will learn key Lean principles and basic tools to develop your process improvement skills, which will enable you to eliminate waste, simplify, and standardize business processes with sustainable results.

WHO SHOULD ATTEND

Individual contributors, and team leaders responsible to lead or participate in continuous improvement, operational excellence, and /or business transformation initiatives, need to deliver consistent results in their operations or improve processes to achieve strategic objectives. 

PURPOSE OF THE COURSE

The purpose of this course is to introduce an organizing structure for the business that leads to better products, and services for customers.

Course Outline

DAY 1

Module 1: Define the process, scope, and Voice of the Customer

  • Define the process scope using SIPOC model
  • Identify what are the customer requirements (VOC)

 

Learning Objective:

✓ Define what is a Process 

✓ Know the steps to create a SIPOC diagram 

✓ Know methods to capture VOC and translate them into critical-to-quality requirements using the  CTQ tree method 

DAY 2

Module 2: Understand current state performance

  • Model the process with basic flowcharts
  • Measure process efficiency and effectiveness
  • Apply descriptive statistics and graphs to summarize data

 

Learning Objective:

✓ know how to create a process flowchart with and without swimlanes, using basic notation at the level of detail that meets the objective

✓ Know how to calculate process efficiency metrics such as wait time and lead time 

✓ Know how to calculate process effectiveness metrics (quality metrics) such as Rolled Throughput Yield 

✓ know how to create a measurement plan 

✓ Know what graphs to use for qualitative data (i.e.. Pareto Chart, Pie Chart) and quantitative data (i.e.. Histogram) 

✓ Know how to apply descriptive stats such as mean, median, and standard deviation to summarize data

DAY 3

Module 3: Analyze and redesign process through Lean Thinking

  • Understand Lean concepts and principles 
  • Analyze process through the lenses of Muda (waste)
  • Develop future state processes that eliminate wastes and simplify the work
  • Define standards and standard work to sustain process changes

 

Learning Objective:

✓ Understand Lean concepts such as Muda, Muri, and Mura 

✓ Know how to identify the 8 forms of waste in the process 

✓ Explain what standards and standardized work means

Duration:

3 Day

Time Segments:

3 hours session each day

Pre-Course Reading:

None required

Certification:

PDF certificate to add to your LinkedIn profile

Prerequisite:

None

What’s Included:

Course materials

Price:

$1600 (includes training & certification)

Delivery:

Completely online

Accessible:

On computers, tablets, and smartphones

Time Zone:

EST (Eastern Standard Time)

Conduct group trainings for this course in your company.

IN-COMPANY TRAINING

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  • Team of 3+ Get 25% discount
  • Team of 5+ Get 30% discount
  • Team of 7+ Get 35% discount
  • Team of 10+ Get 40% discount
  • Team of 20+ Get 50% discount

To obtain the team discount below, book your team in one go, and ensure you input each team members individual respective email address, Our system will automatically calculate the correct discount level. 

Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked. 

Early Bird Discount 

We can not combine Early Bird discounts with Team discounts, the system will give you the best discount option either Early Bird or Team, which ever is highest at the time. 

All discounts must require payment at time of registration and before the cut-off date in order to receive the discount.

Certificates

Shareable on:

You will have two options for certification post-course. Either just complete all course content to obtain your Certification of Attendance or you can choose to achieve a highly valued Proqis Certified Accreditation by taking a post-course exam. If you pass you will receive a Proqis certified Business Process Redesign Applying Lean Principles (PBPRLP) certification and a Certification of Accomplishment LinkedIn Proqis certified Business Process Redesign Applying Lean Principles Practitioner Badge which you can put on your LinkedIn Profile with a click on our platform.
 
WHY CERTIFY
 
Proqis certified Business Process Redesign Applying Lean Principles Practitioner (PBPRLP) is a comprehensive certification designed to validate that individuals in a wide variety of job functions have a foundational knowledge of the important concepts and components that are part of the Business Process Redesign Applying Lean ecosystem.
 
OUR CERTIFICATIONS ARE TRUSTED BY PROFESSIONALS AT THESE COMPANIES
 
Proqis certifications confirm knowledge in top emerging Business Transformation, Digital Transformation & Operational Excellence & Innovation Excellence areas that rapidly evolving and growing, and Proqis offers certifications that align with the most current and expanding fields.
 
WHY PROQIS CERTIFICATIONS?
 
Proqis certifications don’t just offer knowledge, they are created by industry leaders with years of experience in the subject matter, Proqis Certifications align with real jobs and roles within the Business Transformation, Digital Transformation & Operational Excellence & Innovation Excellence industry.
 
Proqis certifications are also vendor-neutral, so the knowledge gained can be applied regardless of the business environment.  They are not tied to just one product or framework.
Exam Duration
30 minutes
 
Number of Questions
30
 
Exam Format
Multiple Choice/Multiple Response
 
Passing Score
70%

In-House In-Person or Virtual Team Training

Are you interested in having your team trained by our expert instructors. 

Want Bespoke One-2-One Coaching

Are you interested in completed bespoke tailored training for yourself.

Would Like to Speak To The Instructors

Do you specific technical questions you want to ensure the course covers

Instructor

Jose G. Saenz, Business Process Management and Continuous Improvement Practitioner

Mr. Jose Saenz is an Operational Excellence Leader with over 17 years of experience that ranges from being a management consultant to working in regional and global Fortune 500 companies in support and leadership roles driving continuous improvement and transformation initiatives.  

He currently works for Philips Global Business Services based in Panama, supporting the North America and Latin America markets, as PMO & Operational Excellence Leader responsible to drive productivity and performance improvement initiatives and develop the continuous improvement capability adopting Lean.

Prior to Philips, he worked in Grainger as Process Manager for the Financial Shared Services organization, leading a team driving process improvement and standardization; Project Manager in Dell leading global scale projects to deploy new capabilities in the CRM to enable Sales processes across APAC, EMEA and Americas regions; Process Assistant Manager in Bladex (NYSE: BLX) leading process transformation initiatives across the organization leveraging BPM system capabilities. 

He holds a Master of Science in Quality Engineering from the University of Central Florida, where he specialized in process improvement by applying Lean Six Sigma. He is a certified LSS Black Belt, Project Management Professional (PMP), and Disciplined Agile® Scrum Master.

Dates & Prices

This course will take place over a Zoom Meeting and you will receive a unique link and access details shortly after registering. 
 
The course will take place over four days, with each day comprising 3 hours of sessions with a 30-minute break in-between. The sessions will run from 9:00 AM to 12:00 PM. Specific time zones will vary based on dates, see below. 

Online Instructor-Led

14th , 16th & 18th August 2023
Time Zone
EST (Eastern Standard Time)
9:00 AM to 12:00 PM

Register before May 26th, 2023 & save 40% $960 $1600

Enquire Book Now

Online Instructor-Led

11th, 13th & 15th September 2023
Time Zone
EST (Eastern Standard Time)
9:00 AM to 12:00 PM

Register before May 26th, 2023 & save 40% $960 $1600

Enquire Book Now

Online Instructor-Led

16th, 18th & 20th October 2023
Time Zone
EST (Eastern Standard Time)
9:00 AM to 12:00 PM

Register before May 26th, 2023 & save 40% $960 $1600

Enquire Book Now

Online Instructor-Led

13th 15th & 17th November 2023
Time Zone
EST (Eastern Standard Time)
9:00 AM to 12:00 PM

Register before May 26th, 2023 & save 40% $960 $1600

Enquire Book Now

Testimonial

I had the opportunity to take a course where Mr. Saenz was the lecturer at Santa María La Antigua University. Mr. Saenz is a highly prepared professional in his field and has great skill in sharing his knowledge and training other younger professionals. I personally really enjoyed the experience and appreciate my new set of skills acquired.

Beatriz Ho

Project Manager, OEI

Our instructor Jose Saenz was able to use dynamic methods to explain the tools necessary to reduce defects and increase value in processes; thanks to the versatility of examples and scenarios, I am confident enough to be able to apply the acquired knowledge to work in the new and existing processes in my workplace.

Pierre-Obrian Delgado

Wind Energy Technical Due Diligence Consultant/Engineer, DNV

In-House In-Person or Virtual Team Training

Are you interested in having your team trained by our expert instructors. 

Want Bespoke One-2-One Coaching

Are you interested in completed bespoke tailored training for yourself.

Would Like to Speak To The Instructors

Do you specific technical questions you want to ensure the course covers

Attendees

Frequently Asked Questions

Answers to the questions we get asked the most.

What will I be able to do on completing this course?

This course introduces the participants to key Lean Six Sigma and Business Process Management concepts and tools to be able to redesign business processes to improve performance.

What background knowledge is necessary?

No background knowledge is required.

Why should I pick Proqis Training Institute over any other training provider?

Proqis Training Institute conducts thorough painstaking research to identify and select best-in-class instructors. Each is fully vetted to ensure they have a strong pedigree and track record in delivering world-class engaging training. We only select instructors who are considered by their peers as the industry's most progressive thought-leaders in their field.

 

Furthermore, each our instructors have a background as top flight leadership-level practitioners within the world's leading brands, disruptors and major global corporations. Such a Disney, Amazon, Google, Facebook, Caesars Entertainment, Toyota and many more. 

 

In short, our courses deliver the very best, practical how to, what to training by the world's best experts.

What happens if I cannot make the course?

You can attend any future training within 6 months or you can send a substitute attendee. All courses once booked are non-refundable. 

I have questions about this course.

Please call us at + 1 312-496 6621 or email proqistraininginstitute@proqis.com and we will be happy to help

Is this course really 100% online? Do I need to attend a class in-person.

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device. 

What background knowledge is necessary?

No background knowledge is required. This course is designed for anyone interested in improving their innovation execution and leadership skills.

Does this course require any prerequisites?

No

Who is Proqis Training Institute?

Proqis Training Institute is part of the Proqis family of companies, which are separate divisions of Global Media Research Ltd, including Proqis Digital & BTOES Insights which collectively is the world’s premier content and training platform for executives, with a particular focus in the Business Transformation & Operational Excellence Strategies (BTOES) 

 

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Head Office: 50 Grosvenor Hill. London W1K 3QT. United Kingdom.

Place of Registration: England & Wales

Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England, United Kingdom

Registered Number: 08771005

Contact Telephone Number: +44 203 435 8367 or +1 312 496 6621

Email: proqistraininginstitute@proqis.com

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United Kingdom.

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