Business Process Redesign applying Lean Principles

WHAT YOU WILL LEARN

• Define the scope of a business process using the SIPOC model effectively
• Apply proven methods to capture VOC and translate them into critical-to-quality requirements using the CTQ tree tool
• Create robust process flowcharts using basic notation to analyze current state and design future state processes.
• Gain expertise in the use of process efficiency (e.g., Lead Time) and effectiveness metrics (e.g., Rolled Throughput Yield)
• Develop competencies in the use of charts for qualitative data (i.e., Pareto Chart, Pie Chart) and quantitative data (i.e., Histogram) in conjunction with descriptive statistics to summarize process performance data
• Leverage key Lean concepts such as the 8 forms of waste to streamline business processes
• Get deeper insights on the importance of standards and standardized work

INTRODUCTION

In a global and fast-paced environment, companies require, among different things, to be able to run their operations with a high level of excellence and improve their business processes to take their performance to the next level. This requires you to be able to look at the process that you perform from beginning to end, to produce your products and services, and be able to find ways to eliminate, simplify, standardize, and automate the work to take “waste” out of the process; thereby, reducing cost, improving the customer experience, and your competitive advantage. This is what process redesign is all about and is a critical capability at the heart of Business Process Management, Lean Six Sigma, and any other business discipline you apply to transform your business to continuously improve performance.

This Operational Excellence training course introduces you to Lean Six Sigma and Business Process Management principles to redesign business processes (i.e., transactional, office, non-manufacturing operations) using basic flowcharting techniques, and performance metrics to achieve significant quantifiable results.

It is a very practical, dynamic, and interactive course that will enhance your process mapping and analysis knowledge and skills to improve your operations and contribute to any continuous improvement, operational excellence, and/or business transformation initiative. 

WHY IS THIS COURSE UNIQUE

Through constant individual and group activities based on real scenarios and applications, you will engage in an active learning process to acquire the knowledge and skills covered in this course.

WHAT MAKES THIS COURSE SPECIAL

You will learn world-class methodologies, and tools from Lean Six Sigma and Business Process Management that are sought-after skills across businesses and industries globally. You will learn key Lean principles and basic tools to develop your process improvement skills, which will enable you to eliminate waste, simplify, and standardize business processes with sustainable results.

WHO SHOULD ATTEND

Individual contributors, and team leaders responsible to lead or participate in continuous improvement, operational excellence, and /or business transformation initiatives, need to deliver consistent results in their operations or improve processes to achieve strategic objectives. 

PURPOSE OF THE COURSE

The purpose of this course is to introduce an organizing structure for the business that leads to better products, and services for customers.