W. Edwards Deming, who was a key architect of the emergence of Japanese manufacturing after World War II, said: “Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.” While Mr. Deming’s statement of what management is responsible to do is clear, it is less clear how a management team is to go about the task. In most businesses, there is a general lack of clarity regarding what the customer and business critical processes are, who owns them, and how to pursue their improvement.
The purpose of this course is to introduce the attendee to an organizing structure for the business that leads to better products and services for customers. The course discusses an approach that a business management team can use to undertake the task of developing the organizing structure to provide context for process ownership, problem identification, priority setting, and continuous improvement and why this is important for better customer and business results.
Attendees will learn how to think differently about how a business works. Lessons learned will include:
My personal experience in driving organizational change is one of the unique elements of this course. I led the development of a business operating system over a ten-year period for a global, multi-billion dollar company. During that time, I worked with the leadership of the various business units and the CEO to bring the BOS to life and make it useful to the management of the business.
Leaders and managers at any organizational level of a business seeking to understand a better way to organize for process management and improvement.
The purpose of this course is to introduce an organizing structure for the business that leads to better products and services for customers.
Learning Outcome: You will learn the language, purpose, and intent of a BOS.
Learning Outcome: Learn how to create the BOS
Learning Outcome: Assessing and improving the BOS
Learning Outcome: Positively affecting business dynamics using a model for change
To obtain the team discount below, book your team in one go, and ensure you input each team members individual respective email address, Our system will automatically calculate the correct discount level.
Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked.
Early Bird Discount
We can not combine Early Bird discounts with Team discounts, the system will give you the best discount option either Early Bird or Team, which ever is highest at the time.
All discounts must require payment at time of registration and before the cut-off date in order to receive the discount.